There are two main types of suspicious email: spam and phishing.
Both are annoying, but it is important to know the difference. Spam is unsolicited, unwanted email sent in bulk. Phishing messages try to steal personal information from the recipient.
For cybersecurity, reporting phishing messages is most important. Be safe, not sorry—quick reporting benefits everyone.
How to report a phish
Reporting a suspicious email looks different whether you use Outlook or EliApps.
- For Office 365 (O365, a.k.a. Outlook), click on the "Report Message" button and choose "phishing". This button is located in the email banner in Outlook.
- For EliApps, send full message headers to firstname.lastname@example.org
For more instructions, view "Best Practices for Managing Spam and Phishing Emails". For direct assistance reporting the message, call the Help Desk at 203-432-9000.
How to report spam
- Click on "Report Message" on the Outlook email banner and choose "junk" (O365 users only).
- For EliApps, block the sender or message content.
The ITS Help Desk and Email team helps Yale to remove spam and phishing messages as soon as possible. See their full directions for more detail on how to report spam and phishing messages. For more help, call the ITS Help Desk at 203-432-9000.